Terms and Conditions

Battersea Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Battersea Movers provides residential and commercial removal, packing, storage and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Company means Battersea Movers, the removal services provider.

Customer means the person, firm or organisation requesting or receiving services from the Company.

Services means any removal, packing, unpacking, storage, furniture assembly or associated services provided by the Company.

Goods means any items, furniture, belongings or property which are the subject of the Services.

Premises means the collection address, delivery address, storage facility or any other location where the Services are carried out.

2. Scope of Services

The Company provides house removals, flat moves, office and commercial relocations, packing and unpacking services, storage handling, and related services across its service area. All Services are subject to these Terms and Conditions and any written quotation or confirmation issued by the Company.

The Company reserves the right to refuse or discontinue Services where the Customer has provided incomplete or inaccurate information, where access is unsafe, or where carrying out the Services would be unlawful or in breach of regulations.

3. Quotations and Pricing

All quotations are based on the information supplied by the Customer, including but not limited to the volume of Goods, property size, access conditions, travel distance, parking arrangements and any special handling requirements. Quotations are valid for the period stated on the quotation or, if not stated, for 30 days from the date of issue.

The Company may revise a quotation or apply additional charges where:

The information provided by the Customer was incomplete, inaccurate or has changed.

Access to the Premises is significantly more difficult than reasonably anticipated, including long carry distances, restricted access, stairs, or lack of suitable parking.

The move is delayed due to factors outside the Company’s control, including delayed key release, legal completion issues, or waiting for third parties.

The Customer requests additional services or changes to the agreed schedule.

All prices are quoted exclusive of any applicable taxes unless otherwise stated.

4. Booking Process

A booking is only confirmed once the Customer has accepted the quotation and any required deposit or booking fee has been received by the Company. Provisional dates or verbal discussions do not constitute a confirmed booking.

The Customer is responsible for ensuring that all details on the quotation and booking confirmation are accurate, including addresses, dates, times, access details and the description of Goods. Any discrepancies must be notified to the Company in writing as soon as possible.

The Company will use reasonable endeavours to provide the Services on the agreed date and time. However, all dates and times are estimates and may be subject to adjustment in the event of traffic, adverse weather, access issues or other circumstances beyond the Company’s reasonable control.

5. Payments and Deposits

The Company may require a deposit or full prepayment to confirm a booking. The amount and due date of any deposit will be stated in the quotation or booking confirmation.

Unless otherwise agreed in writing, payment of any balance is due immediately upon completion of the Services on the moving day. For longer-distance or multi-day moves, the Company may require staged payments or payment in full in advance.

The Company accepts the forms of payment specified in the quotation or booking confirmation. The Customer is responsible for ensuring that cleared funds are available by the due date.

If payment is not received when due, the Company reserves the right to:

Withhold or suspend Services.

Retain Goods in its possession until full payment is received.

Charge interest on overdue amounts at a reasonable commercial rate until payment is made in full.

6. Cancellations, Postponements and Amendments

If the Customer wishes to cancel or postpone a booking, notice must be given in writing as soon as possible. The following charges may apply, based on the notice period before the scheduled service date:

More than 10 working days: deposit or any prepayment is refundable, less any reasonable administrative costs and non-recoverable expenses incurred.

Between 5 and 10 working days: up to 50 percent of the quoted price may be charged.

Less than 5 working days: up to 75 percent of the quoted price may be charged.

Less than 48 hours or on the day of the move: up to 100 percent of the quoted price may be charged.

Where the Customer requests amendments to dates, times or scope of Services, the Company will use reasonable efforts to accommodate the changes, but cannot guarantee availability. Additional charges may apply where changes significantly affect the resources required or result in lost booking opportunities.

7. Customer Responsibilities

The Customer agrees to:

Provide accurate and complete information about the Goods, Premises and any special requirements.

Arrange suitable parking and access for the Company’s vehicles and personnel, including any permits or permissions required.

Ensure that the Premises are safe and accessible at the agreed times.

Arrange appropriate insurance cover for Goods where the Customer’s own policy is required or preferred.

Be present, or appoint a responsible representative, during the move to provide instructions and sign any documentation.

The Customer must ensure that Goods are properly packed and prepared where self-packing has been chosen. Fragile, valuable or delicate items must be appropriately protected, and any special handling instructions must be clearly communicated to the Company in advance.

8. Items Excluded from Service

Unless expressly agreed in writing, the Company does not carry:

Illegal goods, dangerous goods, explosives, firearms, ammunition or weapons.

Hazardous materials, including flammable, corrosive, toxic or pressurised substances.

Perishable goods requiring controlled temperature or urgent delivery.

Animals, plants, live organisms or items requiring specialist handling not agreed in advance.

Highly valuable items such as jewellery, cash, financial documents, artwork or collections beyond the Company’s standard liability limit.

If such items are moved without the Company’s knowledge or consent, the Company will have no liability for them. The Customer is responsible for any costs, claims or damages arising from the carriage of prohibited or excluded items.

9. Liability and Responsibility for Loss or Damage

The Company will exercise reasonable care and skill in providing the Services. However, liability is subject to the limitations set out in this section.

The Company’s total liability for loss of or damage to Goods, or for any other loss arising from the Services, shall not exceed a reasonable limit per item or per consignment as set out in the quotation or separate insurance schedule. The Customer is encouraged to obtain supplementary insurance where the value of Goods exceeds these limits.

The Company will not be liable for:

Loss or damage arising from acts or omissions of the Customer or third parties, including inadequate packing by the Customer.

Loss or damage due to inherent defects, natural deterioration, wear and tear, or pre-existing damage.

Loss or damage to fragile items not properly protected or packed, including glass, ceramics, electronics and similar goods.

Loss or damage caused by atmospheric or climatic conditions, including damp, mould, heat or temperature changes.

Indirect, consequential or purely economic loss, including loss of profit, loss of business, or emotional distress.

The Company will not be responsible for delays or failure to perform the Services due to events beyond its reasonable control, such as road closures, traffic accidents, extreme weather, industrial action, public emergencies or failures of third-party services.

10. Breakages, Shortages and Claims

Any visible loss or damage to Goods or property must be noted on the job sheet or delivery documentation at the time of completion of the Services. The Customer or their representative should inspect the Goods and premises as soon as reasonably practicable.

All claims in respect of loss, damage, breakage or shortage must be notified to the Company in writing within 7 days of the completion of the Services, or as otherwise required by any insurance conditions stated by the Company. Evidence such as photographs and detailed descriptions should be provided to assist with assessment.

Failure to notify the Company within the specified timeframe may prejudice the investigation of the claim and could limit or exclude the Company’s liability.

11. Property Damage

The Company will take reasonable care to avoid damage to the Premises during the move. However, the Customer should take reasonable steps to protect floors, walls and fixtures, and to identify any known weaknesses or vulnerabilities.

The Company’s liability for damage to the Premises will be limited to the reasonable cost of repair or reinstatement, taking account of fair wear and tear and the condition of the property immediately before the Services were carried out.

12. Waste, Disposal and Environmental Regulations

The Company complies with applicable UK waste and environmental regulations. Where the Customer requests disposal or clearance of unwanted items, all such Services must be agreed in advance and may be subject to additional charges.

The Company will only remove waste or items for disposal where it is licensed and authorised to do so. Certain items may not be accepted for disposal due to regulatory restrictions, environmental considerations or safety concerns.

The Customer is responsible for ensuring that any items presented for removal comply with relevant waste regulations and do not include hazardous or prohibited materials. If such materials are found, the Company may refuse to handle them and may charge for any associated costs or delays.

13. Storage Services

Where the Company facilitates storage, whether directly or through a third party, Goods will be stored subject to these Terms and Conditions and any additional storage terms notified to the Customer.

The Customer must not store prohibited or dangerous items, or any Goods that may deteriorate in normal storage conditions. The Company may, at the Customer’s cost, remove or dispose of any items that present a risk to health, safety or other Goods.

Storage fees are payable in advance for each storage period. If fees are not paid when due, the Company reserves the right to withhold release of Goods and to exercise a lien over Goods until all amounts owed have been paid in full. After reasonable notice, the Company may sell or dispose of Goods to recover unpaid charges.

14. Access, Parking and Permits

The Customer is responsible for arranging suitable access and parking at all Premises. This may include obtaining parking permits, suspending parking bays or securing permission from landlords or managing agents.

Any fines, penalties or additional costs incurred due to inadequate parking arrangements, illegal parking required to complete the Services, or access restrictions not disclosed in advance may be charged to the Customer.

15. Health and Safety

The Company is committed to maintaining high standards of health and safety for its staff, the Customer and the public. The Company may refuse to carry out any task that it considers unsafe, unlawful, or beyond the reasonable capabilities of its staff or equipment.

The Customer must ensure that all areas where Services are to be carried out are reasonably free from hazards, including loose flooring, exposed wiring, obstructed access ways and unsafe staircases. Children and pets should be kept away from working areas during the move.

16. Complaints

The Company aims to provide a professional and reliable service. If the Customer is dissatisfied with any aspect of the Services, they should raise their concerns as soon as possible, preferably on the day of the move, so that the Company has an opportunity to resolve the issue.

Formal complaints should be submitted in writing, setting out the details of the booking, the nature of the complaint and any supporting information. The Company will investigate and respond within a reasonable time, and may propose remedies where appropriate.

17. Privacy and Data Protection

The Company collects and processes personal data necessary to provide the Services, manage bookings, handle payments and communicate with Customers. The Company will handle personal data in accordance with applicable data protection laws and its privacy practices.

Personal data will only be shared with third parties where necessary to deliver the Services, comply with legal obligations or with the Customer’s consent. The Customer has rights in relation to their personal data, which may include the right to access, rectify or request deletion of certain information, subject to legal requirements.

18. Variation of Terms

The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking, unless a change is required by law or mutually agreed in writing.

19. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services, whether contractual or non-contractual in nature.