Privacy Policy
Battersea Movers Privacy Policy
This Privacy Policy explains how Battersea Movers collects, uses, stores and protects personal data about its customers and prospective customers. It applies to all Battersea Movers customers and service users in our operating area, including individuals and business clients who contact us, request a quotation, make a booking, or otherwise use our removal and related services.
We are committed to handling your personal data lawfully, fairly and transparently, in accordance with the UK General Data Protection Regulation and all applicable data protection laws.
Who this Privacy Policy applies to
This Privacy Policy applies to all Battersea Movers customers and potential customers in our service area, including people who:
contact us to ask about our services or request a quotation, make a booking for moving or related services, use our services on behalf of a business or organisation, or communicate with us for any other reason related to our services.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us and the services you use.
Information you provide to us directly may include:
Identity and contact details, such as your name, address, move to and move from addresses, and any other contact information you choose to provide. Service information, such as details about your move, property access information, inventory details, special handling requirements, and preferred dates and times. Billing and payment information, such as billing address and information about payments you make to us. Communications, such as emails, letters, and any other information you provide when you contact us with questions, feedback, or complaints.
Information we collect automatically may include:
Technical data, such as information about how you interact with our website, including device, browser and usage data, to the extent that this constitutes personal data. Log and usage data, such as dates and times of visits, and pages viewed on our website, where this data identifies or could identify you.
Information from third parties may include:
Referral or introduction details from estate agents, landlords, or business partners who refer you to us, where they are permitted to share your data. Payment service information from payment providers confirming that a payment has been made.
Lawful bases for processing personal data
We process personal data only when we have a lawful basis to do so. Depending on the context, we may rely on the following legal bases:
Performance of a contract: We process personal data to enter into and perform our contract with you, including providing quotations, confirming bookings, delivering moving services, processing payments, and communicating with you about your move.
Compliance with legal obligations: We may process personal data where necessary to comply with legal and regulatory requirements, such as tax and accounting obligations and responding to lawful requests from public authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. These interests may include improving our services, managing our business operations, handling customer enquiries and complaints, preventing and detecting fraud or misuse of our services, and maintaining the security of our systems and premises.
Consent: In some limited situations, we may rely on your consent, for example for certain marketing communications where required by law. Where we rely on consent, you can withdraw it at any time.
How we use personal data
We use personal data for the following purposes:
To provide quotations and respond to enquiries. To confirm bookings and deliver moving and related services. To manage customer accounts, including invoicing and payment processing. To plan and carry out moves safely and efficiently, including arranging access and handling specific requirements you have told us about. To communicate with you about your move, including confirmations, reminders, and any changes to your booking or our services. To manage our relationship with you, including handling feedback, queries and complaints. To keep appropriate records for business, tax, and regulatory purposes. To improve our services, operations and customer experience. To protect our legal rights and interests.
Data sharing and processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
These may include:
Service providers and processors who support our operations, such as IT and systems providers, payment processors, accountants or administrative service providers. Operational partners such as subcontracted drivers or additional moving crews where needed to complete your move. Professional advisors such as legal or financial advisors where this is necessary for the provision of their services to us. Public authorities, regulators or law enforcement agencies where we are legally required to do so or where this is necessary to protect our rights or the rights of others.
Where we use processors, they only process personal data on our instructions, must keep it secure, and are subject to contractual obligations consistent with this Privacy Policy and applicable data protection law.
Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
In determining appropriate retention periods, we consider the nature and sensitivity of the data, the purposes for which we process it, and relevant legal retention requirements.
Typically, customer and booking records, including invoices, are retained for a period necessary to satisfy tax and accounting obligations and to enable us to respond to any claims or queries about the services we have provided. After the relevant retention period has expired, we will securely delete or anonymise the personal data so that it can no longer be associated with you.
International transfers
Our operations are primarily based in the United Kingdom. If personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, such as standard contractual clauses or an adequacy decision, where required.
How we protect personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. Measures may include access controls, secure storage, and limiting personal data access to staff and processors who need it to perform their duties.
While we take reasonable steps to protect your personal data, no system can be guaranteed as completely secure. You should take care to protect any personal information you send to us.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights may include:
Right of access: You can ask us for confirmation that we process your personal data and request a copy of that data.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can ask us to delete your personal data.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations.
Right to data portability: In some cases, you can ask to receive your personal data in a structured, commonly used and machine readable format and have it transmitted to another controller.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests or where we use your data for direct marketing.
Right to withdraw consent: Where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
If you wish to exercise any of these rights, we may need to request specific information from you to help us confirm your identity and ensure your right to access the personal data.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Contact and complaints
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to make a complaint about our use of your personal data, you can contact us using the details provided on our website or in your booking documents.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We would, however, appreciate the chance to deal with your concerns directly before you approach a supervisory authority.
